Today: 15 March 2025
18 October 2021
2 mins read

Now get birth certificates via WhatsApp

The Ministry of Health and Prevention (MoAHP) is showcasing a number of smart services at GITEX Technology Week 2021, including the issuing of birth certificates using WhatsApp…reports Asian Lite News

The new service aims to enrich customer experiences and improve communication channels with the public using a smooth and simplified methodology based on advanced systems and international best practices. It is also in line with the ministry’s plans to support the smart government objectives.

The new WhatsApp service is part of a package of services being showcased at GITEX Technology Week, running from October 17 to 21 at the Dubai World Trade Centre.

WhatsApp.

The new feature relies on artificial intelligence techniques to respond to customer inquiries through the “virtual assistant”, which can learn and comprehend their needs based on their inquiries.

The virtual assistant can also analyse and evaluate customer needs according to the available data, then make the necessary decision to answer and respond accurately to their inquiries and complete transactions conveniently.

The virtual assistant is also able to distinguish registered users and interact with the customer based upon the information provided, retrieve stored data from the user’s profile and end the conversation in an interactive manner.

The service was developed according to international best standards to maintain the privacy of customers, where all messages exchanged are encrypted to ensure the highest levels of security and reliability.

“Taking part at GITEX Technology Week is yet another opportunity to showcase the ministry’s latest innovative services, developed to ensure the comfort and satisfaction of its customers. The ministry has designed a number of online services and smart applications to facilitate customers access to its numerous services,” said Samir Al Khoury, Director of IT Department, MoHAP.

ALSO READ: UAE’s New Space Mission Boosts Investments

Al Khoury added that that ministry is doing its utmost to consolidate its digital systems, as part of its ongoing efforts to support the smart transformation process, in which it has made great strides.

Al Khoury made it clear that the interactive chat via WhatsApp can also serve customers who inquire about other services, to enhance the accuracy and effectiveness of communication channels thanks to the artificial intelligence techniques that can raise the serviceability to better meet customer needs and help them access the integrated smart services package.

Previous Story

Abu Dhabi PHC to unveil newest smart application

Next Story

DEWA displays innovative digital initiatives at GITEX

Latest from -Top News

Dubai Glows with Ramadan Spirit

The stunning displays are a key highlight of the second edition of the #RamadanInDubai campaign. Dubai has transformed into a dazzling spectacle of light and artistry in celebration of Ramadan, with grand

UAE Celebrates Emirati Children’s Day

The United Arab Emirates is celebrating Emirati Children’s Day today, reaffirming its dedication to nurturing a safe and supportive environment for the nation’s children. This annual occasion highlights the UAE’s commitment to

US pullback on Gaza plan welcomed 

The Hamas movement also responded positively, stating that the reversal was a welcome move….reports Asian Lite News Palestinian, Jordanian, and Egyptian officials have welcomed US President Donald Trump’s decision to abandon his

Can AI Transform the Future of India-GCC Ties? 

One area where AI can significantly enhance India-GCC cooperation is in the field of supply chain management and logistics. …writes Sudhanshu Kumar and Rashi Randev  Recently, a few months back, the External

Syrian leader signs constitutional declaration 

The declaration enshrines several fundamental rights, including freedom of opinion, expression, the press, and access to information.  Syrian President Ahmad al-Sharaa signed the draft Constitutional Declaration on Thursday, marking a significant step
Go toTop

Don't Miss

Flynas To Fuel Regional Tourism

Flynas to relaunch weekly flights between AlUla – Riyadh, AlUla

‘Dubai’s proactive initiatives enabled rapid tourism recovery’

The 21st edition of Airport Show was opened in Dubai,